OUR PILLARS
OUR OPERATIONAL EXCELLENCE IS BASED ON FIVE PILLARS:
MANAGEMENT
PARTNERSHIP
QUALITY
TRAINING
INNOVATION
MANAGEMENT
We all are entrepreneurs.
At the forefront of our Clients are our Contract Managers, who are veritable entrepreneurs driven by a Spirit to Serve and the autonomy to make the decisions to offer full service to Clients.
Contract Managers are committed to maintaining close contact with Clients and monitoring their businesses’ challenges and transformations. They are always there understanding and anticipating the needs of each contract to serve with excellence.
PARTNERSHIP
We build lasting relationships.
To forge long-term relationships with our Clients, we continuously measure our services’ quality, using methods such as Client Monitoring Report (CMR) and Net Promoter Score (NPS), both of which are tools for managing Client’s satisfaction.
CMR
O The Client Monitoring Report (CMR) is a communication and alignment tool that we use every month to measure service quality.
NPS
Since 2012, we use the Net Promoter Score (NPS) method created by Gallup Consulting to measure client loyalty.
QUALITY
The Spirit to Serve guides us.
Our services’ quality is constructed every day, with attention, presence, and proximity, combined with sustainability and innovation concepts. But it is the Spirit to Serve that makes us a reference in quality in our market.
A key goal that guides our operations is the constant search for quality services, including close monitoring of the best indicators for Managing Quality, Health, Environment, and Safety (QHES).
TRAINING
We are continually developing and improving.
We invest substantially in training programs, incentives, and vocational programs. Each business area has a standard training framework that covers the essential and common knowledge concerning all contracts. All Employees receive continuous training.
See some of our awards and certifications:
INNOVATION
We unite people and technology around a common purpose.
Growing makes us want to be better. We know that to evolve alongside our Clients, we must be prepared to offer innovative solutions. That is why we invest in state-of-the-art technology, refine our processes, implement sustainability policies, and develop our people, combining all these continuous actions towards a shared goal: to serve you better.
